RECRUITMENTS: Interra Networks Limited Fresh Graduate & Exp. Job Recruitment (9 Positions)

Interra Networks Limited Fresh Graduate & Exp. Job Recruitment (9 Positions)

Interra Networks Limited (Interra), is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution.

Applications are hereby invited from qualified candidates to fill the position below:

1.Job Title: Human Resource Manager
Location: Abuja Nigeria
Reports to: Executive Management

Responsibilities

• The successful candidate will be responsible for overseeing the articulation and implementation of the Company’s HR strategy and ensure alignment with overall corporate/business strategy, goals and objectives.
• She/he will also facilitate the development of an optimal human resource management capability and its value proposition in the labor market.
• She/he will also be responsible for a number of tasks, these include:
  • Recruitment & Maintenance of "Talent Database"
  • Retention Planning
  • Training
  • Incentive Planning
  • Succession Planning
  • Benefits Administration
  • Employee Evaluation
  • Employee Relations

Qualifications, Knowledge, Skills and Experience

• Minimum of a second class lower division or its equivalent in any discipline from a reputable higher institution, with relevant professional qualifications. A relevant postgraduate degree will be an added advantage.
• Minimum of 10 years post qualification relevant experience of which 3 must have been at a managerial/supervisory level.
• In-depth knowledge and understanding of HRM strategies, systems and leading practices in the area of recruitment, man power planning and development, career management , performance management, compensation and benefit management.
• Good leadership, interpersonal, relationship management, communication (written and oral), presentation, facilitation and negotiation skills as well as appreciation and working knowledge of Microsoft office tools.
• Good analytical, problem solving, networking, interpersonal, relationship management, communication, presentation/facilitation, and organizational skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.Job Title: Technical Support Officer

Location: Enugu

Major Duties & Responsibility

• Installation, integration, maintenance and management of networked systems for the transmission of data.
• Identify and resolve server hardware issues.
• Server support would be windows enterprise and other servers in the data centre.
• Carry out regular checks on the status of servers (software and hardware)
• Manage the data backup of servers
• Efficiently analyzing and correcting hard ware and network issues.
• Install new equipment and soft ware upgrades.
• Responsible for the overall soft ware needs of the company (network and computer applications)
• Start up all applications e.g.: Sugar, CRM, Sales force ETC.
• Install soft ware, tests systems, implement and maintain system integrity.
• Recommend and install fire walls and antivirus Software.
• Handle escalation support from support team as assigned by support chief.

Qualification Required

• Minimum of Bachelors Degree in related field.
• 1-3 years experience in related field.

Person Specification:

• Must be able to work flexible hours on-site and remote.
• Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional manner
• Strong interpersonal skills
• Good analytical skills
• Excellent critical thinking and problem solving skills
• Ability to multitask

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

3.Job Title: Senior Software Developer

Location: Lagos

Role Profile

• You should possess excellent written and oral communication skills.
• Highly innovative with a proven ability to create and implement sales strategies to achieve growth in revenue. Results oriented and target driven.
• You should also possess strong interpersonal skills with abilities to effectively build and manage relationships.

Major Duties and Responsibilities

• Locating, developing, and defining business opportunities as well as negotiating, and closing business deals utilizing both traditional and online platforms.
• Generate new business with assigned clients and targets in line with the sales plan.
• Develop a list of prospects in both the public & private sector across target markets.
• Prepare proposals on company products/service offering.
• Updating sales activities using the CRM funnel.
• Going to conferences and seminars and keeping up with industry trends
• Meeting sales targets
• Administering technical presentations and establishing how a product meets client needs.
• Carry out any other task that may be assigned by Management.

Additional Qualities:

• Able to use MS Office tools (Word, Excel, PowerPoint etc.)
• Good knowledge of B2B and B2C sales
• Solid understanding of business development principles.
• Able to work to deadlines and have an understanding of how businesses operate.
• Must be able to work under pressure and within environment of change, maintaining excellent quality.
• Able to work both in a team and also perform independently.
• Able to close deals.
• Good knowledge of Lagos market and its environs.

Education and Qualification

• Minimum of a bachelor’s degree preferably in an Information Technology field.
• Minimum of 2 - 4 years’ business experience.
• Possession of a professional certificate is an added advantage.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

4.Job Title: Call Centre Team Lead

Location: Enugu

Major Duties and Responsibilities

• Direct supervision of all call centre staff
• Monitoring call centre representatives and identify high and low performers by tracking their calls, customer satisfaction levels and general performance at work
• Handling of first level escalation.
• Monitoring random calls to improve quality, minimize errors and track operative performance
• Reviewing the performance of staff, identifying training needs and planning training sessions
• Recording statistics, user rates and the performance levels of the centre and preparing reports
• Handling the most complex customer complaints or enquiries
• Organizing staffing, including shift patterns and the number of staff required to meet demand
• Forecasting and analyzing data against budget figures on a weekly and/or monthly basis; improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products
• Manage team by walking around. Be visible to answer questions.
• Take calls that CCRs can't handle and be available when an agent appears to need assistance.
• Monitor queue and track inbound calls. Keep CCRs aware of inbound calls, calls waiting, abandonment rate, etc.
• Motivate and encourage CCRs through positive communication and feedback
• Carry out any other duties as required

Person Specification/Key Qualities

• Highly self-motivated
• High leadership and mentoring skills
• Strong Communication (written and verbal) skills.
• Excellent computer and typing skills
• Should possess the skill to work both in team and also perform independently.
• Persuasive and patient
• Analytical
• Disciplined

Qualifications

• Minimum of Bachelors degree in any field.
• Candidate should possess 2-5 years experience in related field.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

5.Job Title: Call Centre Agent

Location: Enugu, Nigeria

Major Duties and Responsibilities

• Support and provide superior service via phones, e-mails and faxes as a receiver and caller
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers
• Use the most appropriate way to communicate with different behavior types on the telephone.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Meets commitments to customers
• Obtains client information by interviewing clients and verifying information.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities.
• Answer inquiries by clarifying desired information; researching, locating, and providing information.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
• Maintain CRM by entering information.
• Keep equipment operational by following established procedures; reporting malfunctions.
• Update job knowledge by participating in educational opportunities.
• Display Time flexibility towards shifts as per work floor requirements
• Other duties as assigned.

Person Specification

• Strong Verbal Communication skills
• Strong Customer service Phone Skills
• Listening
• Data Entry Skills
• People Skills
• Attention to Detail
• Professional
• Ability to multitask
  

Qualification Required

• Minimum of Bachelor's degree in any field
• No experience required

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

6.Job Title: Office Manager

Location: Enugu

Major Duties and Responsibilities

• Maintain the condition of the office and arranging for necessary repairs;
• Provide document and telecommunication management.
• Write reports for senior management
• Deliver presentations about the work of the office to senior management
• Involvement in management discussions on the organization’s policies and strategic development
• Develop and implement new administrative systems
• Organize the office layout and maintain supplies of stationery and equipment;
• Continuously seek ways to improve service delivery by establishing processes for all administrative tasks
• Ensure that Interra Networks processes and procedures are best practice compliant
• Manage and maintain all equipment, facilities, assets and ensuring a safe and secure work environment
• Manage all supplier relationships by constantly updating procedures for improved and quality service delivery
• Submit information for budget preparation
• Ensure compliance with all regulatory authorities.
• Provide secretarial support to management team

Qualification Required

• Minimum of Bachelors degree in Business Administration or related field
• 3-5 years experience in related field

Person Specification:

• Creativity & Innovativeness
• Analytical
• Research Savvy
• Team Player
• Proactive
• Self-Starter
• Highly self-motivated
• Strong Communication (written and verbal) skills.
• Should possess the skill to work both in team and also perform independently.
• Persuasive, patient manner
• Coaching and leadership skills
• Disciplined

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

7.Job Title: Office Manager

Location: Enugu

Major Duties and Responsibilities

• Maintain the condition of the office and arranging for necessary repairs;
• Provide document and telecommunication management.
• Write reports for senior management
• Deliver presentations about the work of the office to senior management
• Involvement in management discussions on the organization’s policies and strategic development
• Develop and implement new administrative systems
• Organize the office layout and maintain supplies of stationery and equipment;
• Continuously seek ways to improve service delivery by establishing processes for all administrative tasks
• Ensure that Interra Networks processes and procedures are best practice compliant
• Manage and maintain all equipment, facilities, assets and ensuring a safe and secure work environment
• Manage all supplier relationships by constantly updating procedures for improved and quality service delivery
• Submit information for budget preparation
• Ensure compliance with all regulatory authorities.
• Provide secretarial support to management team

Qualification Required

• Minimum of Bachelors degree in Business Administration or related field
• 3-5 years experience in related field

Person Specification:

• Creativity & Innovativeness
• Analytical
• Research Savvy
• Team Player
• Proactive
• Self-Starter
• Highly self-motivated
• Strong Communication (written and verbal) skills.
• Should possess the skill to work both in team and also perform independently.
• Persuasive, patient manner
• Coaching and leadership skills
• Disciplined

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

8.Job Title: Sales & Marketing Manager

Location: Abuja, FCT

Job Description
What will your job entail?

• Establishing sales objectives for existing and new products;
• Enforcing sales targets across sales personnel and business practice groups;
• Managing and growing the sales & marketing team and competency across the company;
• Implementing sales & marketing programs along with technical teams;
• Account management: maximize customer retention through developing relationships with key accounts;
• Working with technical teams to develop solutions and proposals for key Public Sector accounts;
• Developing and managing channel partners (value-added resellers and agents) for Interra products;
• Developing and managing Interra’s partnerships with various OEMs;
• Representing Interra Networks at trade association meetings, conferences and events to promote company products and services;
• Supervising sales activities using a Customer Relationship Management (CRM) application;

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

9.Job Title: Senior Business Development Officer

Location: Lagos

Role Profile

• You should possess excellent written and oral communication skills. 
• Highly innovative with a proven ability to create and implement sales strategies to achieve growth in revenue. 
• Results oriented and target driven.
• You should also possess strong interpersonal skills with abilities to effectively build and manage relationships.

Major Duties and Responsibilities

• Locating, developing, and defining business opportunities as well as negotiating, and closing business deals utilizing both traditional and online platforms.
• Generate new business with assigned clients and targets in line with the sales plan.
• Develop a list of prospects in both the public & private sector across target markets.
• Prepare proposals on company products/service offering.
• Updating sales activities using the CRM funnel.
• Going to conferences and seminars and keeping up with industry trends
• Meeting sales targets
• Administering technical presentations and establishing how a product meets client needs.
• Carry out any other task that may be assigned by Management.

Additional Qualities

• Able to use MS Office tools (Word, Excel, PowerPoint etc.)
• Good knowledge of B2B and B2C sales
• Solid understanding of business development principles.
• Able to work to deadlines and have an understanding of how businesses operate.
• Must be able to work under pressure and within environment of change, maintaining excellent quality.
• Able to work both in a team and also perform independently.
• Able to close deals.
• Good knowledge of Lagos market and its environs.

Education and Qualification

• Minimum of a Bachelor's Degree preferably in an Information Technology field.
• Minimum of 2 - 4 years’ business experience.
• Possession of a professional certificate is an added advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

Posted in: Jobs