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Tuesday, 1 March 2016

RECRUITMENTS: Interra Networks Limited Fresh Graduate & Exp. Job Recruitment (9 Positions)

Interra Networks Limited Fresh Graduate & Exp. Job Recruitment (9 Positions)


Interra Networks Limited (Interra), is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution.
Applications are hereby invited from qualified candidates to fill the position below:

1.Job Title: Human Resource Manager
Location: Abuja Nigeria
Reports to: Executive Management

Responsibilities
  • The successful candidate will be responsible for overseeing the articulation and implementation of the Company’s HR strategy and ensure alignment with overall corporate/business strategy, goals and objectives.
  • She/he will also facilitate the development of an optimal human resource management capability and its value proposition in the labor market.
  • She/he will also be responsible for a number of tasks, these include:
    • Recruitment & Maintenance of "Talent Database"
    • Retention Planning
    • Training
    • Incentive Planning
    • Succession Planning
    • Benefits Administration
    • Employee Evaluation
    • Employee Relations
Qualifications, Knowledge, Skills and Experience
  • Minimum of a second class lower division or its equivalent in any discipline from a reputable higher institution, with relevant professional qualifications. A relevant postgraduate degree will be an added advantage.
  • Minimum of 10 years post qualification relevant experience of which 3 must have been at a managerial/supervisory level.
  • In-depth knowledge and understanding of HRM strategies, systems and leading practices in the area of recruitment, man power planning and development, career management , performance management, compensation and benefit management.
  • Good leadership, interpersonal, relationship management, communication (written and oral), presentation, facilitation and negotiation skills as well as appreciation and working knowledge of Microsoft office tools.
  • Good analytical, problem solving, networking, interpersonal, relationship management, communication, presentation/facilitation, and organizational skills.
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.Job Title: Technical Support Officer

Location:
 Enugu

Major Duties & Responsibility
  • Installation, integration, maintenance and management of networked systems for the transmission of data.
  • Identify and resolve server hardware issues.
  • Server support would be windows enterprise and other servers in the data centre.
  • Carry out regular checks on the status of servers (software and hardware)
  • Manage the data backup of servers
  • Efficiently analyzing and correcting hard ware and network issues.
  • Install new equipment and soft ware upgrades.
  • Responsible for the overall soft ware needs of the company (network and computer applications)
  • Start up all applications e.g.: Sugar, CRM, Sales force ETC.
  • Install soft ware, tests systems, implement and maintain system integrity.
  • Recommend and install fire walls and antivirus Software.
  • Handle escalation support from support team as assigned by support chief.
Qualification Required
  • Minimum of Bachelors Degree in related field.
  • 1-3 years experience in related field.
Person Specification:
  • Must be able to work flexible hours on-site and remote.
  • Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional manner
  • Strong interpersonal skills
  • Good analytical skills
  • Excellent critical thinking and problem solving skills
  • Ability to multitask
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

3.Job Title: Senior Software Developer

Location:
 Lagos

Role Profile
  • You should possess excellent written and oral communication skills.
  • Highly innovative with a proven ability to create and implement sales strategies to achieve growth in revenue. Results oriented and target driven.
  • You should also possess strong interpersonal skills with abilities to effectively build and manage relationships.
Major Duties and Responsibilities
  • Locating, developing, and defining business opportunities as well as negotiating, and closing business deals utilizing both traditional and online platforms.
  • Generate new business with assigned clients and targets in line with the sales plan.
  • Develop a list of prospects in both the public & private sector across target markets.
  • Prepare proposals on company products/service offering.
  • Updating sales activities using the CRM funnel.
  • Going to conferences and seminars and keeping up with industry trends
  • Meeting sales targets
  • Administering technical presentations and establishing how a product meets client needs.
  • Carry out any other task that may be assigned by Management.
Additional Qualities:
  • Able to use MS Office tools (Word, Excel, PowerPoint etc.)
  • Good knowledge of B2B and B2C sales
  • Solid understanding of business development principles.
  • Able to work to deadlines and have an understanding of how businesses operate.
  • Must be able to work under pressure and within environment of change, maintaining excellent quality.
  • Able to work both in a team and also perform independently.
  • Able to close deals.
  • Good knowledge of Lagos market and its environs.
Education and Qualification
  • Minimum of a bachelor’s degree preferably in an Information Technology field.
  • Minimum of 2 - 4 years’ business experience.
  • Possession of a professional certificate is an added advantage.
Application Closing Date
Not Specified.

Method of Application

Interested and qualified candidates should:
Click here to apply online

4.Job Title: Call Centre Team Lead

Location
: Enugu

Major Duties and Responsibilities
  • Direct supervision of all call centre staff
  • Monitoring call centre representatives and identify high and low performers by tracking their calls, customer satisfaction levels and general performance at work
  • Handling of first level escalation.
  • Monitoring random calls to improve quality, minimize errors and track operative performance
  • Reviewing the performance of staff, identifying training needs and planning training sessions
  • Recording statistics, user rates and the performance levels of the centre and preparing reports
  • Handling the most complex customer complaints or enquiries
  • Organizing staffing, including shift patterns and the number of staff required to meet demand
  • Forecasting and analyzing data against budget figures on a weekly and/or monthly basis; improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products
  • Manage team by walking around. Be visible to answer questions.
  • Take calls that CCRs can't handle and be available when an agent appears to need assistance.
  • Monitor queue and track inbound calls. Keep CCRs aware of inbound calls, calls waiting, abandonment rate, etc.
  • Motivate and encourage CCRs through positive communication and feedback
  • Carry out any other duties as required
Person Specification/Key Qualities
  • Highly self-motivated
  • High leadership and mentoring skills
  • Strong Communication (written and verbal) skills.
  • Excellent computer and typing skills
  • Should possess the skill to work both in team and also perform independently.
  • Persuasive and patient
  • Analytical
  • Disciplined
Qualifications
  • Minimum of Bachelors degree in any field.
  • Candidate should possess 2-5 years experience in related field.
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

5.Job Title: Call Centre Agent

Location:
 Enugu, Nigeria

Major Duties and Responsibilities

  • Support and provide superior service via phones, e-mails and faxes as a receiver and caller
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally
  • Effectively deal with job stress, angry callers, and upset customers
  • Use the most appropriate way to communicate with different behavior types on the telephone.
  • Apply the elements of building positive rapport with different types of customers over the phone.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Meets commitments to customers
  • Obtains client information by interviewing clients and verifying information.
  • Updates job knowledge by studying new product descriptions and participating in educational opportunities.
  • Answer inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
  • Maintain CRM by entering information.
  • Keep equipment operational by following established procedures; reporting malfunctions.
  • Update job knowledge by participating in educational opportunities.
  • Display Time flexibility towards shifts as per work floor requirements
  • Other duties as assigned.
Person Specification
  • Strong Verbal Communication skills
  • Strong Customer service Phone Skills
  • Listening
  • Data Entry Skills
  • People Skills
  • Attention to Detail
  • Professional
  • Ability to multitask
Qualification Required
  • Minimum of Bachelor's degree in any field
  • No experience required
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

6.Job Title: Office Manager

Location:
 Enugu

Major Duties and Responsibilities
  • Maintain the condition of the office and arranging for necessary repairs;
  • Provide document and telecommunication management.
  • Write reports for senior management
  • Deliver presentations about the work of the office to senior management
  • Involvement in management discussions on the organization’s policies and strategic development
  • Develop and implement new administrative systems
  • Organize the office layout and maintain supplies of stationery and equipment;
  • Continuously seek ways to improve service delivery by establishing processes for all administrative tasks
  • Ensure that Interra Networks processes and procedures are best practice compliant
  • Manage and maintain all equipment, facilities, assets and ensuring a safe and secure work environment
  • Manage all supplier relationships by constantly updating procedures for improved and quality service delivery
  • Submit information for budget preparation
  • Ensure compliance with all regulatory authorities.
  • Provide secretarial support to management team
Qualification Required
  • Minimum of Bachelors degree in Business Administration or related field
  • 3-5 years experience in related field
Person Specification:
  • Creativity & Innovativeness
  • Analytical
  • Research Savvy
  • Team Player
  • Proactive
  • Self-Starter
  • Highly self-motivated
  • Strong Communication (written and verbal) skills.
  • Should possess the skill to work both in team and also perform independently.
  • Persuasive, patient manner
  • Coaching and leadership skills
  • Disciplined
Application Closing Date
Not Specified.

Method of Application

Interested and qualified candidates should:
Click here to apply online

7.Job Title: Office Manager

Location:
 Enugu

Major Duties and Responsibilities
  • Maintain the condition of the office and arranging for necessary repairs;
  • Provide document and telecommunication management.
  • Write reports for senior management
  • Deliver presentations about the work of the office to senior management
  • Involvement in management discussions on the organization’s policies and strategic development
  • Develop and implement new administrative systems
  • Organize the office layout and maintain supplies of stationery and equipment;
  • Continuously seek ways to improve service delivery by establishing processes for all administrative tasks
  • Ensure that Interra Networks processes and procedures are best practice compliant
  • Manage and maintain all equipment, facilities, assets and ensuring a safe and secure work environment
  • Manage all supplier relationships by constantly updating procedures for improved and quality service delivery
  • Submit information for budget preparation
  • Ensure compliance with all regulatory authorities.
  • Provide secretarial support to management team
Qualification Required
  • Minimum of Bachelors degree in Business Administration or related field
  • 3-5 years experience in related field
Person Specification:
  • Creativity & Innovativeness
  • Analytical
  • Research Savvy
  • Team Player
  • Proactive
  • Self-Starter
  • Highly self-motivated
  • Strong Communication (written and verbal) skills.
  • Should possess the skill to work both in team and also perform independently.
  • Persuasive, patient manner
  • Coaching and leadership skills
  • Disciplined
Application Closing Date
Not Specified.

Method of Application

Interested and qualified candidates should:
Click here to apply online

8.Job Title: Sales & Marketing Manager

Location: 
Abuja, FCT

Job Description
What will your job entail?
  • Establishing sales objectives for existing and new products;
  • Enforcing sales targets across sales personnel and business practice groups;
  • Managing and growing the sales & marketing team and competency across the company;
  • Implementing sales & marketing programs along with technical teams;
  • Account management: maximize customer retention through developing relationships with key accounts;
  • Working with technical teams to develop solutions and proposals for key Public Sector accounts;
  • Developing and managing channel partners (value-added resellers and agents) for Interra products;
  • Developing and managing Interra’s partnerships with various OEMs;
  • Representing Interra Networks at trade association meetings, conferences and events to promote company products and services;
  • Supervising sales activities using a Customer Relationship Management (CRM) application;
Application Closing Date
Not Specified.

Method of Application

Interested and qualified candidates should:
Click here to apply online

9.Job Title: Senior Business Development Officer

Location:
 Lagos

Role Profile
  • You should possess excellent written and oral communication skills. 
  • Highly innovative with a proven ability to create and implement sales strategies to achieve growth in revenue. 
  • Results oriented and target driven.
  • You should also possess strong interpersonal skills with abilities to effectively build and manage relationships.
Major Duties and Responsibilities
  • Locating, developing, and defining business opportunities as well as negotiating, and closing business deals utilizing both traditional and online platforms.
  • Generate new business with assigned clients and targets in line with the sales plan.
  • Develop a list of prospects in both the public & private sector across target markets.
  • Prepare proposals on company products/service offering.
  • Updating sales activities using the CRM funnel.
  • Going to conferences and seminars and keeping up with industry trends
  • Meeting sales targets
  • Administering technical presentations and establishing how a product meets client needs.
  • Carry out any other task that may be assigned by Management.
Additional Qualities
  • Able to use MS Office tools (Word, Excel, PowerPoint etc.)
  • Good knowledge of B2B and B2C sales
  • Solid understanding of business development principles.
  • Able to work to deadlines and have an understanding of how businesses operate.
  • Must be able to work under pressure and within environment of change, maintaining excellent quality.
  • Able to work both in a team and also perform independently.
  • Able to close deals.
  • Good knowledge of Lagos market and its environs.
Education and Qualification
  • Minimum of a Bachelor's Degree preferably in an Information Technology field.
  • Minimum of 2 - 4 years’ business experience.
  • Possession of a professional certificate is an added advantage.
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online


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